How To Manage The Average Handling Time (AHT) For Contact Centers?
NobelBiz
JANUARY 17, 2022
Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! That is why you must supplement the AHT with qualitative key performance indicators (KPIs) such as listening scores, Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).
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