Construction Customer emotions Customer Service Quality management 
Balto
NOVEMBER 28, 2023
Call center quality management can present numerous challenges for your business. More often than not, you’ll find yourself dealing with one of the following two issues: a lack of data for accurate quality management, or an abundance of data with limited ability to transform it into useful insights.
NobelBiz
AUGUST 3, 2021
CTI: Computer Telephony Integration provides for enhancement and strengthening of client interactions by adding a new dimension to the notion of customer service. These systems may also identify and analyze customer emotions during a call. Hello John, I understand you made a request through the website.”
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