Construction Customer effort Feedback SaaS 
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
Lumoa
MARCH 20, 2018
Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
JUNE 18, 2020
Any investment in customer retention programs pays off in the form of higher revenue and reduced customer acquisition costs. Great companies think long term when it comes to keeping customers around. SaaS and eCommerce have been around long enough that some companies now have customers for over a decade.
ChurnZero
SEPTEMBER 25, 2020
The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. In this article, I’ll discuss how to create a strong feedback culture to realize Customer Success and Product alignment.
NobelBiz
AUGUST 3, 2021
but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. A dashboard may be simply constructed to measure the correct KPIs, identify potential areas for development, and fine-tune the call center’s performance. In fact, giving feedback to your teams on a regular basis is a good practice.
Lumoa
MARCH 20, 2018
Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
Kayako
MARCH 18, 2019
If it’s a SaaS product, and they lost time while you troubleshot and fixed the bugs, maybe offer them a refund or some credits to make up for lost time. Most billing issues can be handled ad hoc as you assist the customer with workarounds, but pay attention to how frequently things are requested. You make a mistake in your response.
Expert insights. Personalized for you.
178 
Let's personalize your content