article thumbnail

The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

article thumbnail

5 Easy Ways to Turn Your Outbound Contact Center Campaigns Into Success

NobelBiz

The contact rate is calculated using the following formula: (Quantity of Sales or Promises / Number of Useful Contacts) x 100 = Contact Rate Percentage You may use this rate to assess the efficacy of your telemarketing campaign. And you will be able to modify your plan based on the outcomes.

article thumbnail

Sales Automation in 2022: A Complete Guide for Sales Teams

JustCall

These solutions provide automated sales tools for sales reps to help them handle customer calls and requests. Businesses that implement contact center solutions can cut costs, optimize resources and increase productivity. .

Sales 52