Fonolo
OCTOBER 9, 2018
Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #207.
Spearline
OCTOBER 5, 2021
The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 Proactively manage carriers to ensure a consistently high-quality service and monitor adherence to service level agreements (SLAs). 862 – PESQ) method.
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Fonolo
SEPTEMBER 5, 2017
If most call center teams had to pick a “North Star” it would be service level, which measures the length of time callers wait to reach an agent. It’s kind of surprising that, despite all the enormous changes that have occurred in customer service technology, the dominant metric remains service level. Definitions.
Fonolo
OCTOBER 24, 2018
At their annual Signal conference, Twilio announced that the product was now live, and also pointed toward several impressive early users. As analyst Jon Arnold put it : “[I] can’t remember the last conference that hit the ground running with intensity, passion and creativity – and stayed there end to end.”. Flex Forward.
Tenfold - Contact Center Blog
JULY 12, 2018
A 2016 Job Satisfaction survey from the Conference Board showed that 50.4% Low levels of happiness in the workplace lead to high agent attrition rates, poor performance, and decreased productivity. For example, a training based on industry standards is a must. Why is this so important?
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