Conference Customer Experience industry standards Service level 
Fonolo
OCTOBER 9, 2018
Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #207.
Spearline
OCTOBER 5, 2021
In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. Despite the growing availability of alternative communication methods, the voice channel continues to be the primary contact method for customers.
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Fonolo
SEPTEMBER 5, 2017
If most call center teams had to pick a “North Star” it would be service level, which measures the length of time callers wait to reach an agent. It’s kind of surprising that, despite all the enormous changes that have occurred in customer service technology, the dominant metric remains service level.
Fonolo
OCTOBER 24, 2018
At their annual Signal conference, Twilio announced that the product was now live, and also pointed toward several impressive early users. As analyst Jon Arnold put it : “[I] can’t remember the last conference that hit the ground running with intensity, passion and creativity – and stayed there end to end.”. Flex Forward.
Tenfold - Contact Center Blog
JULY 12, 2018
Imagine having to balance operational costs, customer experience, agent retention, and revenue growth–Contact center managers need to be on top of all of these things 100 percent of the time. This way, the learning experience becomes immersive while tenured agents don’t get distracted. Why is this so important?
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