Call Center Software: How to Choose the Best Software (Tips & Best Practices)
Callminer
AUGUST 6, 2019
Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. .” – Nestor Gilbert, Call Center CRM Software – How to Choose the Right Fit , Finances Online; Twitter: @Financesonline. Decide if you need interactive voice response (IVR).
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