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Subconscious Clues That Call People to Action

Beyond Philosophy

Zhecho Dobrev, one of our consultants published his musings on this concept. If you enjoyed this post, you might be interested in the following blogs: What Does Your Experience Smell Like? Engaging the Subconscious Shopper. The Moral Dilemma: Collecting Data on Customer Behavior.

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eBay & PayPal’s Split is Good for Customers

Beyond Philosophy

Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

“The number of customers is increasing at an alarming rate, and for the same reason more customers are opting for online premises for transaction and purchase. Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation.