Balto

JUNE 20, 2023

According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed. Balto offers real-time guidance for your agents, driving enhanced results and more sales. For more about our solutions, check out our free definitive guide here.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

ClearAction

DECEMBER 14, 2017

Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer experience improvement — process-wide problem resolution and prevention. Customer complaint resolution — solving issues and communicating solution to complaint originators.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer experience improvement — process-wide problem resolution and prevention. Customer complaint resolution — solving issues and communicating solution to complaint originators.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Comm100

FEBRUARY 5, 2018

It can be easy to get confused about the definition of a knowledge base, since it can encompass both a customer-facing self-service tool and an employee-facing internal resource, as well as potentially acting as both at the same time! Complaints resolution center info. Topics might include: Payroll. Work schedules and shifts.

Complaint resolution 41

Complaint resolution Benchmark Self service Contact Center 41

Nicereply

AUGUST 28, 2023

You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. Understanding the massive impact effective complaint resolution can have on your business is the goal, so read on to find out how!

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

SmartKarrot

NOVEMBER 25, 2021

Before shouting out the reasons that will make conversation artificial intelligence ultimately be a SaaS superpower, let us look at the definition of conversational AI. Using an intelligent conversation artificial intelligence platform can be a blessing for sales and marketing teams if you can have this data available in one place.

SaaS 10

SaaS Chatbots B2B Complaint resolution 10