Complaint resolution Definition Journey mapping Sales 
ClearAction
DECEMBER 14, 2017
Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer loyalty — efforts to expand customers’ share of wallet.
ClearAction
DECEMBER 14, 2017
Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer loyalty — efforts to expand customers’ share of wallet.
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