What Customer-Centric Companies Must Do To Become Customer-Obsessed
Beyond Philosophy
JULY 5, 2015
Customer Focus.
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What are the Other Names for Customer Success Manager?
SmartKarrot
APRIL 23, 2020
SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. This version is going beyond customer retention to business growth. McKinsey states the following as five elements of customer Success 2.0. McKinsey names this as the first version.
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