Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. Given my background, I became fascinated with figuring a way to quantify the loss to companies by failing to capture complaints and satisfy their customers.

Customer Care 62

Customer Care Complaint resolution Government Education 62

Blueship Call Center

JULY 7, 2023

Whether you like it or not, customers are the heartbeat of your business, therefore providing excellent outsourced customer care services is crucial to its success. We can provide outsourced answering services to assist with your customer service requirements. It is crucial to maintain delighted and happy consumers.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Connecting the Dots

APRIL 16, 2021

While Quality used to focus solely on product quality, it now focuses on processes related to customer satisfaction, such as the setting of customer expectations and onboarding customers. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.

Customer Experience 62

Customer Experience Complaint resolution Benchmark Metrics 62

Wowdesk Blog

JANUARY 16, 2020

So, without any further ado, let us tell you about the best complaint management software , Wowdesk for all sorts of your businesses. The viable features and easy to use interface makes it one-must have for the merchants, business owners, and the customer care team as well.

Management 52

Management Complaint resolution Multichannel Analytics 52