ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Originally published on CustomerThink.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Originally published on CustomerThink.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

TeleDirect

OCTOBER 25, 2023

At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. We connect with qualified leads and new sales opportunities using CRM data analysis. This agent might be better suited for product knowledge or customer complaint resolutions.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

JivoChat

JUNE 9, 2021

Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Upsell and cross-sell. In fact, upselling a current customer can be 68% more valuable than attracting a new customer. Businesses use chatbots to sell enhanced and additional services. Source: Jenny.

Chatbots 52

Chatbots Marketing Upselling Surveys 52