ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Make sure CEM is integrated in your strategies and culture!
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Make sure CEM is integrated in your strategies and culture!
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TeleDirect
OCTOBER 25, 2023
We connect with qualified leads and new sales opportunities using CRM data analysis. This agent might be better suited for product knowledge or customer complaint resolutions. Help Call Agents Make Decisions As humans, we may not sleep well one night, or an event in our lives may leave us off balance.
CX Journey
NOVEMBER 14, 2018
Companies like Apple have dominated the experience economy by making everything from the website to stores to packaging an Instagram-worthy event. And while individual agents won’t remember each caller, most contact centers have good CRM data. Build a Friendship We all love to spend time with our social circles. Know your customer.
JivoChat
JUNE 9, 2021
Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. The right chatbot can be integrated with tools like Google Analytics and Google Tag Manager to examine events, keep tabs on interactions, and much more.
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