ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Make sure CEM is integrated in your strategies and culture!

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Make sure CEM is integrated in your strategies and culture!

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

TeleDirect

OCTOBER 25, 2023

Semrush reports that 40% of marketing and sales departments prioritize machine learning and AI technology. We connect with qualified leads and new sales opportunities using CRM data analysis. This agent might be better suited for product knowledge or customer complaint resolutions. It even considers personalities.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. A chatbot marketing strategy can help a business by automating common processes, responding to common customer inquiries, and even processing sales and closing the deal.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

CX Journey

NOVEMBER 14, 2018

Companies like Apple have dominated the experience economy by making everything from the website to stores to packaging an Instagram-worthy event. And while individual agents won’t remember each caller, most contact centers have good CRM data. Build a Friendship We all love to spend time with our social circles. Know your customer.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36