Quality Contact Solutions

DECEMBER 23, 2021

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. I want to share some observations working with many different companies. Here’s the good, bad, and ugly with telemarketing laws.

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Telemarketing Wireless voip Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

Creating the perfect telemarketing compliance program is challenging. Outbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night. Here are the primary risks of outbound telemarketing: TCPA compliance.

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Telemarketing Consulting Consulting Abandon rate 63

Quality Contact Solutions

AUGUST 9, 2022

While this is excellent news, call centers conducting legitimate business can experience adverse outcomes , such as low(er) answer rates. Telemarketing Laws: The Good, Bad, and Ugly. Compliance Checklist for Outbound Telemarketing. What is STIR/SHAKEN? The STIR/SHAKEN framework has many moving parts.

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Call Center Telemarketing B2C B2B 98