Noble Systems
APRIL 21, 2020
It is important to develop a plan for training staff on new developments and protocols in response to updates of industry, healthcare and government standards and regulations. WEM solutions that enable agents to see their schedules and time and activity changes, apply for shift swaps, and request leave, help agents feel more in control.
Serenova
APRIL 19, 2020
While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. Serenova WFM can help minimize administrative effort, improve agent engagement and schedule adherence, and reduce labor costs.
Serenova
JUNE 5, 2020
Workplace stress threatens employee health, leading to cognitive decline and increases in healthcare costs. It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs. Real-time adherence and forecasting reports offer intraday analyses and adjustments of schedules.
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