aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

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Best practices Sales Call Center Coaching 62

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

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Call Center Technology Gamification Coaching 48

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Find Out the Rest of the Trends: Contact Center Trends 2021. Historic Call Center & Customer Experience Trends. Storyline: Gamification. Managing a contact center has a unique set of challenges. Why Gamification Matters.

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Contact Center Gamification Call Center Average Handle Time 176

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. The Best SMB Call Center Solutions and Features. The Best SMB Call Center Solutions and Features. Let’s take a look at the best small business call center software features.

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call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

AUGUST 18, 2020

You need to] find a way for people to be who they are at their core, even if the medium changes completely. – Sam Falleta on The Virtual Call Center – It’s all about attitude and it ties in with what I said about emotional intelligence earlier. Make Work Fun with Gamification Call centers aren’t fun environments, usually.

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Call Center Management Gamification virtual call center 52

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. How Technology Has Changed the B2B Sales Cycle .

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B2B Sales Technology voip 62

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. JustCall gives back 12 hours per week per rep on average.

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voip Interactive Voice Response APIs Contact Center 52