4 Tips for Effective Skills-Based Call Routing
Fonolo
OCTOBER 4, 2022
Skills-based call routing sounds super technical! While there is a tech side to it, at its heart, skills-based call routing is all about peopl e. Picture this: Y ou’re the coach of a soccer team. In this case, the call would be routed to technical support. First-call resolution (FCR) will increase.
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