Playvox
MARCH 19, 2024
Top Use Cases for Contact Center AI Improving Workforce Management and Engagement AI tools allow employees to reduce repetitive, routine tasks and focus on more strategic, value-added work, boosting productivity and job satisfaction. AI can then assist the analyst to score and provide feedback. But there’s more. Powerful, right?
Integrity Solutions
MAY 24, 2023
When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.
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ClearAction
OCTOBER 10, 2017
In my 2015 Customer Experience Transformation talk show with Eric Wansong, VMware’s Vice President of Customer Advocacy, he explained how his team adds strategic value across all company departments. .” Take a page from VMware’s playbook. “We’ve been doing this for close to three years now.
SmartKarrot
DECEMBER 29, 2020
Role: Director of Customer Success Location: Remote, United States Organization: Tealium As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Identify ways to improve services and feedback product suggestions internally. Apply here: [link].
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. When listening to the voice of the customer, remember to include and share the positive feedback. Tap this knowledge base to better understand employee views.
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