Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Noble Systems

JULY 30, 2019

Disengaged employees aren’t as productive, leading to issues with metrics like right party contacts, first time payments, and call scores. That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification.

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Call Center Weekly

MARCH 9, 2018

Consider facilities, open social networks, employee engagement, subject matter experts available, supportive leaders, and supportive learning technologies. Will providing resources to supervisors for better coaching address the need? You will also need to assess what training resources you have. Connect: LinkedIn | Twitter.

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NobelBiz

APRIL 18, 2023

It is much more critical in determining the economic model of a partnership when outsourcing call center activities. According to CXtoday , around 60 percent of contact centers believe the cloud has increased employee engagement and job satisfaction.

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Noble Systems

APRIL 14, 2021

Virtual call centers offer many benefits for both businesses and their employees. One of the biggest benefits to a virtual call center platform is the cost savings – even compared to outsourcing. Training and coaching to deliver the highest level of customer service. Reduce upfront and operational costs.

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virtual call center Call Center call center solutions call center software 98

NobelBiz

MAY 22, 2022

Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Effective workforce management leads to a better customer experience, cost savings, and, probably most importantly, higher employee engagement and attrition.

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call center workforce Call Center Management Gamification 52