Coaching eBook Feedback Gamification 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?
Noble Systems
AUGUST 19, 2020
One of these technologies is Gamification. Using gamification for financial services can benefit firms in a variety of ways. By incorporating gamification into their digital engagement strategy, banks and other lenders can improve the digital experience for employees, and ultimately, for consumers.
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Noble Systems
AUGUST 25, 2020
To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.
Playvox
FEBRUARY 13, 2024
Offer Training Opportunities Through Coaching There’s more than one way to effectively train agents. Consider allowing high-performing agents to coach peers. It’s a cost-effective coaching technique, and it communicates to top-performers that their expertise and talents are recognized and valued.
Playvox
DECEMBER 21, 2022
While these are great virtual meeting tools for communicating in and engaging as a group, you might need other technology in place for one-on-one coaching for individual agents. Related eBook: 9 Contact Center Metrics Essential for Success. Playvox Motivation helps you do that through gamification and healthy competition.
Playvox
OCTOBER 12, 2022
Listen to feedback about what’s working and isn’t succeeding across the team. Gamification in remote workforce training is proven to be effective. When training remote contact center agents by video, record the calls so agents can watch them again later for clarity or to reinforce coaching. Recruit and Hire Wisely.
Playvox
JANUARY 5, 2022
It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Another fun way to recognize your team is through gamification. Ask for Feedback. Download our eBook. Your message doesn’t have to be long. ENJOYING THIS ARTICLE?
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