Callminer

FEBRUARY 24, 2020

When it comes to fostering better behavior and improving morale across your workforce, rewards play a particularly important role. For customer support representatives, ambiguity is the thief of joy. Unclear goals make a customer support representative’s daily job more stressful than it needs to be.

Best practices 207

Best practices Call Center voip Analytics 207

aircall

JANUARY 16, 2018

With VoIP software, onboarding has gotten a lot easier. Robust VoIP software will let you purchase local numbers in most countries. Recognizable local area codes and regionally appropriate toll-free numbers inspire trust for your brand and a stronger connection with your customers. Do I have all the necessary information?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

aircall

MARCH 7, 2017

After call work, or ACW, encapsulates all the tasks which a customer support or sales representative must complete once they’ve terminated a call. Ending a call, no matter how satisfied the customer is when the call ends, doesn’t mean that it’s a wrap. Coaching booster shots. What is after call work? Provide resources.

call center software 76

call center software Call Center Coaching CRM 76

aircall

MARCH 7, 2017

After call work, or ACW, encapsulates all the tasks which a customer support or sales representative must complete once they’ve terminated a call. Ending a call, no matter how satisfied the customer is when the call ends, doesn’t mean that it’s a wrap. Coaching booster shots. What is after call work? Provide resources.

call center software 48

call center software Call Center Coaching CRM 48