Nicereply

JULY 9, 2020

Nicereply helps businesses collect feedback related to the three most common customer service metrics: Customer Satisfaction (CSAT) – CSAT measures a customer’s feelings regarding a recent interaction. Use this survey in your email signatures, or send it out after a customer service ticket is resolved.

Feedback 52

Feedback Surveys Wireless Metrics 52

Tethr

DECEMBER 7, 2020

Clearly, in the eyes of customers, there is a significant opportunity to improve the way that companies handle issue resolution. And it makes a ton of sense for companies to close the performance gap here: repeat contacts are, by far, the most insidious of all sources of customer effort. Targeted coaching intervention.

Coaching 72

Coaching Banking Customer effort Wireless 72

Tethr

MAY 22, 2019

Clearly, in the eyes of customers, there is a significant opportunity to improve the way that companies handle issue resolution. And it makes a ton of sense for companies to close the performance gap here: repeat contacts are, by far, the most insidious of all sources of customer effort. To do the analysis, we looked at 1.9

Wireless 67

Wireless Coaching Banking Accountability 67

Vistio

JULY 11, 2022

Again, that international theme, wireless, local loop, data access and voice for companies in places like India and Bangladesh and Ghana and Cameroon. I’m a big fan of customer effort score and lowering the amount of effort that a consumer or an employee has to manage when it comes to any specific interaction or any specific tasks.

Technology 52

Technology Self service Contact Center Analytics 52