OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Fight the urge.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

ChurnZero

JUNE 17, 2022

Again, you can use that individually with the customer in a coaching session. Leadership can also use that to think about how do we provide more coaching upfront so that people don’t hit this silo, and they’re successful off the bat. Even a customer effort score (CES), how difficult was this or how easy was this?

Metrics 98

Metrics SaaS Surveys Self service 98

NobelBiz

AUGUST 3, 2021

but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. In that regard, training in coaching methods is very effective in preparing your supervisors to become both personnel managers and coaching leaders. These systems may also identify and analyze customer emotions during a call.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

ChurnZero

JUNE 17, 2022

Again, you can use that individually with the customer in a coaching session. Leadership can also use that to think about how do we provide more coaching upfront so that people don’t hit this silo, and they’re successful off the bat. Even a customer effort score (CES), how difficult was this or how easy was this?

Metrics 52

Metrics SaaS Surveys Self service 52

Solvvy

OCTOBER 25, 2022

A low CSAT score or falling customer satisfaction index may not be enough to pinpoint the specific issue, so additional data collection and research are usually required. . Another customer satisfaction tool you can use is the customer effort score (CES). Identify Customers’ Satisfaction Drivers.

Surveys 62

Surveys Benchmark Metrics Brand ambassadors 62

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This feature increases customer satisfaction by saving the customer time and frustration. Click-to-call: Adding a click-to-call button lets customers with their own CTI to call without having to dial your number.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This feature increases customer satisfaction by saving the customer time and frustration. Click-to-call: Adding a click-to-call button lets customers with their own CTI to call without having to dial your number.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54