Connect
APRIL 18, 2024
In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.
DMG Consulting
OCTOBER 6, 2023
Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.
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Fonolo
APRIL 6, 2020
HubSpot is one of the leading players in the contact call center space and is one of the best CRM systems for most businesses. It can rout calls to the most qualified agent to handle each customer while reducing average handle times. It has call recording, analytics settings and a host of other integrations.
DMG Consulting
MARCH 10, 2023
This app is used to create and post a summary of each customer conversation to a CRM solution, eliminating the need for agents to spend time on this important but time-consuming step. Implementation will take one week to three months, and these applications should pay for themselves within three to six months after implementation.
3CLogic
JANUARY 24, 2024
It can further assist supervisors with AI Coaching and sentiment analysis to generate intelligent insights and reporting at scale, ultimately creating high-performing agents and improving the customer experience (CX). Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?
SmartKarrot
APRIL 17, 2023
Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. Act as a coach: AI can act as a coach for customer success teams, providing guidance and insights based on past performance and best practices.
3CLogic
FEBRUARY 7, 2024
According to Kate Leggett, VP and Principal Analyst at Forrester , 68% of CRM decision-makers are experiencing difficulties assessing a single view of the customer, and 48% report struggling with driving effective customer insights. So, how do you make sure your virtual agents are equipped to answer at least a majority of inquiries?
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