Noble Systems
APRIL 14, 2021
It reduces commute time and transportation costs and often offers a better work-life balance with more flexible hours. The call center industry especially is known for high employee attrition rates. Here are five best practices to help achieve the best outcomes while maintaining an at-home contact center workforce.
Playvox
OCTOBER 18, 2022
The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.
NobelBiz
MAY 22, 2022
Understanding transportation challenges is vital for the hybrid model Many call centers are considering hybrid work environment models. Jennifer: As far as working remotely right now, in terms of technology, we have to monitor the calls to make sure that we can provide the appropriate coaching and feedback.
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