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An Introduction to the Virtual Call Center

Noble Systems

It reduces commute time and transportation costs and often offers a better work-life balance with more flexible hours. The call center industry especially is known for high employee attrition rates. Without the noise and distractions of being surrounded by other agents and calls, agents can focus more on their own calls.

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Call Center Workforce Management

NobelBiz

Higher employee engagement: Using the right call center software can improve communication between employees and managers. You’ll see higher employee engagement levels, leading to a happier and more productive work environment overall. What are the logistical needs and challenges your call center agents will face?