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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

Some useful links to government resources and advice are also listed. Competitions can be set based on your KPIs and motivating your contact center consultants to constantly improve on these targets. Please find below some of the key official sources of guidance on the virus: Government response: US | UK | Australia.

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CX FORUMS: 2019 Keynote Speakers

Livepro

Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. Beth Carey | Co-founder and CEO, Pat AI.

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New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

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How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC

s Senior Consultants, has supported many Work-At-Home environments over the last ten years. All standard contact centre processes have been virtualised such as eLearning, virtual-side-by-side nesting, remote access, face-to-face coaching via video conferencing, virtual breakrooms, persistent SmartChat and town hall meetings.

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Customer Experience in Financial Services: A Comprehensive Guide

Balto

A customer training venue may include video and interactive training materials that provide consultant and financial advice to customers, while a showroom-style branch can include tablets that have the institution’s mobile app on them with step-by-step tutorials and tips and tricks on how to fully utilize them.