NobelBiz

SEPTEMBER 30, 2020

The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.

virtual call center 52

virtual call center Call Center Contact Center voip 52

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 119

Contact Center Enterprise Self service contact center solutions 119

NobelBiz

NOVEMBER 26, 2021

Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. The number of dropped calls, due to a shortage of agents available. Your agents’ average time in comparison to industry standards.

Best practices 52

Best practices Management Contact Center Cloud contact 52