Remove Cloud contact Remove Events Remove Quality management
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Don’t Buy a Workforce Optimization Solution Without These Capabilities

Monet Software

With an accurate forecast in place, WFO will help managers create effective schedules that meet customer demand. These schedules should be prepared to handle call shift patterns, and be flexible enough to handle unexpected events that impact call volume. Quality Management. Real-Time Adherence. Speech Analytics.

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Moving To A Cloud Contact Center: Preparation Is Key

Playvox

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

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Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. For most contact centers, the cloud means increased security.

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Summary of Key Findings

Enghouse Interactive

This leading-edge capability and the key informational and performance advantages it brings, will become an integral component of, not only cloud contact centers, but all communications capabilities and business processes. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

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Eliminating Data Disparity: Q&A with UJET COO Vasili Triant

Calabrio

I recently chatted with Vasili Triant, chief operating officer for cloud contact center platform provider UJET , about this data disparity threat and how UJET’s new partnership with Calabrio can end data disparity once and for all. Now, data disparity is always a problem for contact centers. The result is “data disparity.”.

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Eliminating Data Disparity: Q&A with UJET COO Vasili Triant

Calabrio

I recently chatted with Vasili Triant, chief operating officer for cloud contact center platform provider UJET , about this data disparity threat and how UJET’s new partnership with Calabrio can end data disparity once and for all. Now, data disparity is always a problem for contact centers. The result is “data disparity.”.

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Abandon The Status Quo Now: Microsoft Teams Blog #3

Enghouse Interactive

You’ll see how Microsoft Teams has been effectively added to the Enghouse Cloud Contact Center Customer Experience (CX) Portfolio, to ensure that callers are efficiently responded to, and their needs quickly addressed.