NobelBiz
DECEMBER 5, 2023
With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service. Before we dive deeper, let’s look over some relevant statistics that will definitely put things into perspective when it comes to the importance of the call forwarding feature.
NobelBiz
FEBRUARY 22, 2023
It’s considerably easier to take a geographic landline with you when you move, or to get a VoIP number for any place you choose. Here’s how it works: NobelBiz assists contact centers in optimizing their operations in order to increase contact rates and profitability. So, why is a virtual local presence still so crucial?
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NobelBiz
FEBRUARY 22, 2023
It’s considerably easier to take a geographic landline with you when you move, or to get a VoIP number for any place you choose. Here’s how it works: NobelBiz assists contact centers in optimizing their operations in order to increase contact rates and profitability. So, why is a virtual local presence still so crucial?
Nicereply
MARCH 8, 2023
You might have amazing VoIP providers for all your customer service needs, but what if you could expand your customer relations to even higher levels? Let’s look at some definitions to get us started. Does your cloud contact center meet your B2B client’s demands? Does your B2C product make your customer’s life easier?
Babelforce
NOVEMBER 30, 2022
We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Check back here for new definitions as we update the page.). Cloud contact center. Voice over Internet Protocol (VoIP). Metrics and measurables.
Fonolo
MARCH 21, 2019
Big announcements this year include the launch of two new cloud contact centers called Edify and Thrio ; a new contact center from Vonage called CX Cloud Express (based on their acquisition of NVM which we covered here ); and the rebranding of Polycom/Plantronics as “Poly.”. It was here that Twilio announced Flex.
NobelBiz
FEBRUARY 23, 2023
The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. Cloud telephony solutions are becoming increasingly popular since they are easier to use and more adaptable than on-premise PBXs. What is the distinction between VoIP and UCaaS?
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