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Customer Service vs. Customer Success: What Is the Difference?

Nicereply

You might have amazing VoIP providers for all your customer service needs, but what if you could expand your customer relations to even higher levels? Let’s look at some definitions to get us started. Here are some ways you can get started: Customer journey mapping Know your customers, their needs, and their goals.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Check back here for new definitions as we update the page.). Cloud contact center. Voice over Internet Protocol (VoIP). Customer Journey Map (CJM).