VocalCom

JUNE 18, 2020

Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019. Want to know more about the evolution of contact centers ?

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

VocalCom

JUNE 16, 2020

Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post « The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia appeared first on Vocalcom Blog. CEO of Vocalcom.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Cisco - Contact Center

NOVEMBER 24, 2020

Hope and Hype for Customer Service and Support Solutions — Insights from Cisco and Gartner Research. Recently, Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and customer experience experts can leverage to guide their planning for the year ahead.

Contact Center 115

Contact Center Technology contact center solutions Cloud contact 115

VocalCom

JUNE 22, 2020

According to a Toister Solutions research, one of the top five challenges plaguing call center agent performance is how much of agents’ time gets sucked up by low-value work and the lack of context agents have about their customers. Want to know more about the evolution of contact centers ?

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Vonage

FEBRUARY 13, 2017

Using it means you take the raw data from phone calls and convert it into information your business can use to improve the customer experience in five key ways. Even the most attentive customer service agents can drown in a sea of words. Speech analytics allows you to effectively gauge customer satisfaction.

Analytics 53

Analytics Customer Service Scripts Surveys 53

VocalCom

JUNE 29, 2020

According to Gartner research on customer channel preference, phone is the most popular channel for customer service interactions, and remains a significant channel of interaction for escalation purposes and for complex issues. so that contact centers can deliver a real omnichannel customer experience.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62