Cloud contact Customer Service Service level Webinar 
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
Serenova
JUNE 24, 2020
In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Enghouse Interactive
JULY 19, 2019
Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.
Serenova
JUNE 24, 2020
In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center?
Fonolo
FEBRUARY 27, 2019
Outlook for Specific Cloud-Based Features. Compare that with a similar chart from the IDC report, “Cloud-Based Application Transform Customer Service” (also in our last round-up post ). Their estimate is that the global cloud-based contact center market is expected to grow from $6.80 Global Outlook.
Fonolo
JUNE 12, 2019
According to an Accenture study , consumers’ top two complaints were: Having to contact customer service multiple times; and. This consumer pet peeve is exacerbated by the fact that contact centers routinely face expected, and unexpected, spikes in call volume. Improving Customer Satisfaction. Plus so Much More!
Fonolo
OCTOBER 24, 2019
According to an Accenture study , consumers’ top two complaints were: Having to contact customer service multiple times; and. This consumer pet peeve is exacerbated by the fact that contact centers routinely face expected, and unexpected, spikes in call volume. Improving Customer Satisfaction. Plus so Much More!
Expert insights. Personalized for you.
104 
Let's personalize your content