Cloud contact Customer Experience Gamification Webinar 
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers.
Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Gamification is another way to keep agents motivated and engaged.
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8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Relaxation or gaming areas.
NICE inContact
AUGUST 23, 2019
Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.
NICE inContact
AUGUST 23, 2019
Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.
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