NobelBiz

MARCH 19, 2024

Historical Dashboards: Preserving the Journey Historical dashboards act as time capsules, preserving the rich context of the customer journey across time. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Serenova

MAY 29, 2020

We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. Uncompromising Focus on Customer Experience.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. Uncompromising Focus on Customer Experience.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Fonolo

JUNE 12, 2019

In this one-hour webinar, you’ll learn how call-backs are not only the number one way to manage call center spikes , but can also: Improve the Customer Experience; Lower Telco Costs; Reduce Lower Handle Times; and. VPs & Directors of Customer Experience. Lower Abandonment Rates.

Abandon rate 99

Abandon rate Call Center Contact Center Education 99

Fonolo

FEBRUARY 27, 2019

How to Efficiently Manage Service Levels with the Right Technology. Given that two thirds of customers are willing to pay a premium for excellent customer service, it is clear that efficiently managing your contact center’s service level is crucial. The Benefit of Call-back Technology.

Call Center 91

Call Center Contact Center Service level Enterprise 91

Fonolo

OCTOBER 24, 2019

In this one-hour webinar , you’ll learn how call-backs are not only the number one way to manage call center spikes , but can also: Improve the Customer Experience; Lower Telco Costs; Reduce Lower Handle Times; and. VPs & Directors of Customer Experience. Lower Abandonment Rates.

Abandon rate 75

Abandon rate Call Center Contact Center Education 75

Enghouse Interactive

JULY 19, 2019

This leading-edge capability and the key informational and performance advantages it brings, will become an integral component of, not only cloud contact centers, but all communications capabilities and business processes. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40