Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

NICE inContact

AUGUST 16, 2019

The CX Transformation Benchmark year-over-year results among US consumers show a shift toward digital channels for service. Explore more in our webinar replay , where our experts unpack the report’s key discoveries. But with simpler, less urgent concerns, 40% prefer self service methods first.

Contact Center 67

Contact Center Benchmark Self service Best practices 67

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution. What Is an Omnichannel Call Center?

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NICE inContact

AUGUST 16, 2019

The CX Transformation Benchmark year-over-year results among US consumers show a shift toward digital channels for service. Explore more in our webinar replay , where our experts unpack the report’s key discoveries. But with simpler, less urgent concerns, 40% prefer self service methods first.

Contact Center 54

Contact Center Benchmark Self service Best practices 54

3CLogic

NOVEMBER 27, 2023

In a recent webinar, we demoed our cloud contact center integration for SAP, which features these technologies — such as voice self-service and AI-powered analytics — and how they can enhance experiences for both agents and customers. Read on to explore the highlights and benefits for service desks like yours.

Customer Experience 59

Customer Experience Contact Center Self service Cloud contact 59

NobelBiz

MAY 25, 2023

By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. In addition to the above benefits, CDP software can help contact centers to personalize their interactions with customers. Trusting the data can improve the customer experience.

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

APRIL 5, 2023

Users can leverage innovative features such as call software, virtual numbers, SMS campaigns, native CRM integrations , and much more at just $30 per user. are automatically stored on the connected CRM, without the need for any manual intervention. Automatic saving of customer details – Calls, texts, voicemails, etc.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Cisco - Contact Center

FEBRUARY 19, 2021

They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs. Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. Webex Contact Center webpage. The Future of Customer Experience Begins Now [Blog].

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52

Noble Systems

FEBRUARY 10, 2021

Today’s customers quickly lose their patience when they call into a contact center (or text or chat, etc.) To meet customer expectations, agents must be able to access all pertinent customer data in one place from a variety of sources – CRM, external databases, speech analytics and other enterprise systems. Interested in learning more?

Contact Center 98

Contact Center Gamification Self service Analytics 98