Cloud contact CRM Interactive Voice Response Knowledge Base 
JustCall
MARCH 23, 2023
Interactive Voice Response, or IVR, is necessary for every contact center. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. In this article, we look at the ten best IVR solutions.
Fonolo
FEBRUARY 2, 2023
Self-service can be as simple as offering an FAQ or knowledge base, or as advanced as an AI chat bot on your website or mobile app. It’s as simple as setting up an automated call-back offer in your interactive voice response (IVR). They integrate with your CRM and scale with your call center.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
AUGUST 11, 2021
The best contact center software for your needs. Call Center , CRM , Customer experience. Like a call center, a contact center may use interactive voice response for the opening menu. A CRM can track who a customer interacted with and their overall satisfaction. Knowledge Base.
JustCall
APRIL 5, 2023
Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service.
JustCall
APRIL 5, 2023
JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. No more compartments and silos.
JustCall
APRIL 23, 2024
Talkdesk : Impressive predictive dialer that is part of a feature-rich cloud contact center platform. A mechanism where AI can pull up customer information and even content from your knowledge base can make the difference. You should also be able to set up automation on the dialer software via native CRM workflows.
Babelforce
MAY 12, 2021
If you plan to open an inbound call center , you may not need one… but it’s blended contact centers that achieve the best results. Interactive Voice Response ( IVR ) system: This is the system that answers calls automatically. Even the most thorough onboarding process leaves questions unanswered, however.
Expert insights. Personalized for you.
52 
Let's personalize your content