5 Ways to Reduce Your Contact Center’s Average Time in Queue
3CLogic
AUGUST 3, 2021
When it comes to waiting on hold, studies have shown that callers don’t have a ton of time to spare. A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. Empower Callers With A Callback Option.
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