ChurnZero

JANUARY 4, 2019

If we’re not at peak SaaS, we’re probably close to it. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClearAction

MAY 29, 2016

Self-service has skyrocketed, allowing 24×7 ability to specify or learn of changes; for instance, customers can get a real-time text message that a flight gate number has changed. Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 4, 2019

If we’re not at peak SaaS, we’re probably close to it. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49