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4 Gold CX Metrics for CX Leaders

ClearAction

To deliver what’s promised, coordinate companywide, with the aim of continually increasing value for everyone. This article is a continuation of 24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook. With customer-alignment at the origin of designs, launches are much more successful.

Metrics 62
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Customer Experience + Marketing: Pro’s & Con’s

ClearAction

Value creation occurs through Engineering, Manufacturing, and/or Operations. Value-enhancing occurs through policies and processes of Operations and support functions such as IT, Finance, Facilities, HR, Quality, and so forth. Eighth, bridge silos across organizations, channels, systems, data, vision, and execution.

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Customer Experience + Marketing: Pro’s & Con’s

ClearAction

Value creation occurs through Engineering, Manufacturing, and/or Operations. Value-enhancing occurs through policies and processes of Operations and support functions such as IT, Finance, Facilities, HR, Quality, and so forth. Eighth, bridge silos across organizations, channels, systems, data, vision, and execution.

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Predictions for Customer Success in 2019

ChurnZero

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73
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Predictions for Customer Success in 2019

ChurnZero

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49