8x8

FEBRUARY 22, 2018

The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). Your customers aren’t transferred or forced to endure long hold times. Customer retention is higher–the study shows a 9.9 Agents know how to access the knowledge base. They’re exasperated and frustrated.

Metrics 66

Metrics Interactive Voice Response Chief Customer Officer Contact Center 66

8x8

FEBRUARY 22, 2018

The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). Your customers aren’t transferred or forced to endure long hold times. Customer retention is higher–the study shows a 9.9 Agents know how to access the knowledge base. They’re exasperated and frustrated.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

The easy stuff is done via self-service on your website or via your Interactive Voice Response (IVR). Your customers aren’t transferred or forced to endure long hold times. Customer retention is higher–the study shows a 9.9 Agents know how to access the knowledge base. They’re exasperated and frustrated.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 4, 2019

Enables Customer Success teams to become more knowledgeable about which of their success factors and interventions create the most adoption/usage/value for customers (meaning teams can adjust resources for maximal impact). Increases self-service for customers across all segments. Such days are waning.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Answer Dash

SEPTEMBER 19, 2017

The big data push is particularly big within customer experience space, where countless customer touchpoints can be analyzed to improve interactions and increase loyalty. Looking to Give Your Customers an Unbeatable Experience? Look no further than AnswerDash!

Customer Experience 59

Customer Experience Big data Chief Customer Officer Technology 59

ChurnZero

JANUARY 4, 2019

Enables Customer Success teams to become more knowledgeable about which of their success factors and interventions create the most adoption/usage/value for customers (meaning teams can adjust resources for maximal impact). Increases self-service for customers across all segments. Such days are waning.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49