ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. Otherwise, gaps between these will cost you a lot (negative word of mouth (customer effort score, CSAT), churn, costs to serve, internal productivity, etc.).

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

Callminer

FEBRUARY 4, 2021

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. Nika Filipkova is the Chief Customer Officer at SupportYourApp. “At

Call Center 345

Call Center Contact Center Finance Consulting 345

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

SmartKarrot

OCTOBER 29, 2021

The letter C, in this context, stands for “chief,” like a chief executive officer, chief, chief customer officer, and chief operating officer. The CCO can create awareness amongst different departments about the importance of advocating the success of customers.

Chief Customer Officer 10

Chief Customer Officer Finance SaaS Customer centricity 10

ChurnZero

JANUARY 4, 2019

“Based on customer demand for more insights and value, SaaS companies will continue to wrestle with and achieve a better balance between customer interactions that are deep, rich and human and those that are tech-based (automated, scalable). 13.) “ AI will become more customer facing to improve Customer Success in 2019.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

“Based on customer demand for more insights and value, SaaS companies will continue to wrestle with and achieve a better balance between customer interactions that are deep, rich and human and those that are tech-based (automated, scalable). 13.) “ AI will become more customer facing to improve Customer Success in 2019.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ChurnZero

OCTOBER 28, 2021

Speakers: Abby Hammer , Chief Customer Officer, ChurnZero. Jay Nathan , Chief Customer Officer, Higher Logic. I was surprised to see that only 48% of CS teams are working with their Finance organizations on a regular basis. And then what are your targets for those metrics? Q&A Recap.

Chief Customer Officer 52

Chief Customer Officer Metrics Finance Surveys 52