ChurnZero

MAY 29, 2020

Do you know what Customer Success metrics race through a Chief Customer Officer’s (CCO’s) mind all day long? With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for headspace, CCOs must focus on the measurements that really matter.

Chief Customer Officer 64

Chief Customer Officer Metrics SaaS Surveys 64

ChurnZero

JUNE 17, 2022

If so, what are the main changes that you’ve seen in the market towards onboarding? Over the last year even more, because it is known that onboarding sets the tone for a customer’s entire lifecycle. Is this dashboard for a specific customer? We’ve got 68 customers in onboarding right now.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

JUNE 17, 2022

If so, what are the main changes that you’ve seen in the market towards onboarding? Over the last year even more, because it is known that onboarding sets the tone for a customer’s entire lifecycle. Is this dashboard for a specific customer? We’ve got 68 customers in onboarding right now.

Metrics 52

Metrics SaaS Surveys Self service 52

Squelch

JULY 23, 2019

In part two below, we explore how customer success has evolved as SaaS and other subscription-based companies increase in popularity and what being customer centric truly means. How has the role of customer success evolved with the rise of SaaS companies? It also led to a more proactive view of support.

Customer centricity 53

Customer centricity SaaS Chief Customer Officer Sales 53

Squelch

JULY 23, 2019

In part two below, we explore how customer success has evolved as SaaS and other subscription-based companies increase in popularity and what being customer centric truly means. How has the role of customer success evolved with the rise of SaaS companies? It also led to a more proactive view of support.

Customer centricity 40

Customer centricity SaaS Chief Customer Officer Sales 40

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer. contact-form-7].

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer. contact-form-7].

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10