Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs
ChurnZero
MAY 20, 2021
6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. Traits: Product-market fit. $6M Transform Phase. Traits: $15M to $20M ARR and up.
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