CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira
Netomi
APRIL 27, 2022
Further proof: findings from an April 2022 survey by TELUS International found that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. How can companies be more customer-centric, and what sorts of tools and technologies can aid them along the way?
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