Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

teleopti

AUGUST 13, 2019

Dave Hoekstra of Teleopti outlines 5 reasons to invest in real-time management to balance the workload, achieve service levels and mop-up agent idle time. Intraday Management? Real-Time Management? 5 Ways to real-time management and real-time success. Call it what you will.

Contact Center 71

Contact Center Chatbots Service level Time management 71

JivoChat

AUGUST 22, 2021

Last but not least, make sure you allow time to test any alternatives. Don’t just watch sales demos and webinars – take the time to test your business scenarios. Best for: Businesses looking for marketing-focused chatbots. Free: Use Drift to chat with visitors to your website in real-time. Demo and reviews.

Chatbots 52

Chatbots APIs CRM Analytics 52

Hodusoft

FEBRUARY 29, 2024

Especially during peak times. Managing call volume can be challenging while maintaining service quality. Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time. MSP call centers often handle a large volume of calls.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

JustCall

MARCH 29, 2022

Perhaps the most common implementation of sales automation that most of us have interacted with is chatbots. This is where chatbots come into play. Aces time management. Automation helps in time management. Thereby, it makes sure that time is being effectively allocated and utilized.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52