TechSee

FEBRUARY 12, 2018

Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support. Virtual Customer Assistants. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 20, 2018

In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. Here are the steps to get started: Build the virtual agent around a single strategic objective. Is it cost reduction?

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132

SmartKarrot

APRIL 17, 2023

This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human. They were able to respond to customer queries and provide support 24/7.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

RichCall

SEPTEMBER 13, 2017

Omnichannel initiatives must now include messaging and video. The contact centre will support this by providing hints, tips, education and technical support. Customers have begun to use, and in some cases even prefer, non-agented interactions. Modalities come and go, but omnichannel doesn’t expire.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64