ChurnZero
JANUARY 25, 2024
Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn. We see a widespread swing towards hybrid work , with a recent Mercer survey indicating that 70% of companies in the United States are utilizing or plan to implement this approach.
ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” the stuff that Customer Success teams are really meant to do).
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ChurnZero
JANUARY 4, 2019
As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” the stuff that Customer Success teams are really meant to do).
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance.
Playvox
MARCH 19, 2024
From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. What Is Contact Center AI? But it goes beyond enabling automation.
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